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Condensation and Mould example

Condensation, damp, and mould

Information and advice on how to prevent and manage condensation, damp, and mould.

During the colder months, your home is more at risk of being affected by condensation, damp and mould.

As your landlord, we take the problem very seriously and if your home is affected, we are here to help. This page offers guidance and tips on how to best prevent the build-up of condensation, damp, and mould.

If you are concerned or need more support, please get in touch.

How to contact us

You can now raise repairs around leaks, condensation, damp, and mould using your online account. 

Raise a repair

Don't have an Online account? Read our Online account guide to learn more.

Chat with us:

Our Virtual Assistant is here to help answer your questions 24/7.

Call us: 0300 500 8000

Our phone lines are open from 8:30am -5pm Monday to Friday (10am - 5pm on Wednesdays).


How to prevent condensation, damp, and mould

This video offers tips on how to best prevent the build-up of condensation, damp, and mould.

We also tell you how to get in touch with us if you are concerned or need more support

What is mould?

Mould is caused by excess moisture and often forms in cooler points, such as:

  • windows
  • the corners and edges of rooms
  • behind and inside wardrobes and cupboards (especially if they are against an external wall).

It can even grow on clothes, handbags, and shoes if they are placed in wardrobes. This happens when we store them while they're still damp or wet.

The good news is that most mould problems can be solved if you find where it is growing. You must first clear it away and then take steps to reduce the moisture that could be causing it to come back. We can help with every step of this process.

Image of a wall with mould

How to tackle small amounts of mould yourself

If you’re worried about mould, we can help if you get in touch with us. Here's how you can report repairs.

However, if you feel confident to tackle a small amount yourself, here are some tips:

Image of a window with condensation

What causes condensation?

Condensation happens when moisture in the air meets a cold surface. A build-up of condensation in your home can lead to problems with mould. This can then impact your health and the condition of your home.

Top reasons why you may find moisture in your home include:

  • heating water
  • leaks
  • cooking
  • baths and showers
  • drying laundry indoors.

Managing condensation, damp and mould

Managing mould and damp in your home is an ongoing process and there are three key ways you can get on top of it. Keep up these steps to stop new problems from happening and any old problems coming back.

Our actions to deal with condensation, damp and mould in our homes

The spotlight report below shows you our self-assessment against the Housing Ombudsman’s 26 recommendations in its spotlight report on damp and mould.

Self-assessment on Housing Ombudsman Recommendations [PDF].

To read our policy on leaks, condensation, damp and mould, please visit our policies page.

LCDM Webinar

As part of our commitment to keep your home well maintained, we held a virtual 'Damp & Mould Webinar' for residents. The aim was to address common concerns related to leaks, condensation, damp and mould (LCDM).

Understanding the challenges you face is important, as it means we can provide the right support and services. The webinar was one way of doing this - helping to create awareness, provide insights, and explore practical solutions to LCDM issues.