Our leasehold homes are built and run by our property development company, Latimer Homes.
As a leaseholder, you are responsible for repairs inside your home. This does not apply to defects if you’re within your defect period.
You can find troubleshooting information on reporting defects and raising urgent and non-urgent issues on the Latimer website.
Repairs to communal areas
If you live in a shared building, Clarion is responsible for maintaining and repairing:
- the communal areas
- the communal plumbing
- the communal heating and electrics
- fire safety
- the structure of your building
You can check your home user guide to see what applies to you. You can report communal repairs using our online form. Please be aware that you need an online account to request repairs online.