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You said, we did: Resident feedback, 2018-19

Every year we ask residents to rate our services.



Customer satisfaction: how you rate our services


“I'm very satisfied with the maintenance service. Staff who maintain the area do a good job; the grass is cut regularly and caretakers make sure the block is always clean.”

Gas servicing

The majority of the heating contracts were delivered with a customer satisfaction rate in excess of 91%, with the highest scores achieved by:


In-house repairs service

We’ve invested significantly in Clarion Response, our in-house repairs service, which provides repairs to more than 75% of residents. In 2018-19, more than 90% of you reported that our operatives took the time to explain what they came to do.


“The contractor gave a perfect service. He was on time, polite and courteous.”

Managing customer accounts


“Clarion listen – I didn't realise how much help and support they actually provide for their tenants.”

They always are really helpful and I always found them efficient and do what they say they are going to do. Good customer care.”

You said, we did


Resolve it quickly

Let you know if we can't make it


Make it easy

Keep you informed

Listen and understand

“They solve problems easily and if there are any issues they come out as soon as they can.”

“Staff are helpful. Clarion are helping get me out debt and supporting me and they have been great.”

“Clarion are very helpful and always let us know what is going on.”

“On the phone, I’m always put through to someone who knows everything.” 

The agency that conducts the surveys on our behalf is TLF Research – one of the UK’s leading specialists on customer satisfaction.