The majority of the heating contracts were delivered with a customer satisfaction rate in excess of 91%, with the highest scores achieved by:
In-house repairs service
We’ve invested significantly in Clarion Response, our in-house repairs service, which provides repairs to more than 75% of residents. In 2018-19, more than 90% of you reported that our operatives took the time to explain what they came to do.
“The contractor gave a perfect service. He was on time, polite and courteous.”
“They solve problems easily and if there are any issues they come out as soon as they can.”
“Staff are helpful. Clarion are helping get me out debt and supporting me and they have been great.”
“Clarion are very helpful and always let us know what is going on.”
“On the phone, I’m always put through to someone who knows everything.”
The agency that conducts the surveys on our behalf is TLF Research – one of the UK’s leading specialists on customer satisfaction.