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Your tenancy agreement is a legal contract between you and us Clarion Housing. It sets out your rights and responsibilities as a tenant. When you sign it, you are agreeing to all the terms and conditions listed in it. It also sets out our responsibilities as your landlord.
Please refer to your tenancy agreement for more information or contact us.
Most new tenancies include a probationary period so we can make sure that you are able to manage the tenancy in a satisfactory manner and pay your rent when it is due.
During the probationary period, we can end your tenancy at any time if you do not pay your rent or break any other terms of the tenancy agreement by serving a notice on you. Therefore it is essential that you contact us straight away if you are struggling to pay your rent, so that we can try to help you and avoid us having to repossess your home.
The vulnerable residents policy focuses on what Clarion Housing can offer as enhanced housing services to residents identified as being vulnerable. It tries to ensure that the right services are being delivered, whether this is by Clarion Housing or from other services.
We want to ensure that our vulnerable residents receive the support they require in order to sustain their tenancy and live as independently as possible in their home.
If you need any further information about your rights and responsibilities contact our customer service team. If you are a new tenant whose tenancy started on or after 2 January 2018, you can read the terms and conditions of your tenancy agreement.