This translation has been provided by Google Translate. Translation disclaimer

  • emergency repairs

Emergency repairs and issues

We want your home to be safe and secure at all times, so our teams will respond to an emergency repair request as soon as possible, and always within 24 hours.

To report an emergency repair, you can call us 24 hours a day, 365 days a year.

Gas leaks

Gas leaks should be reported directly to the National Gas Emergency Service on 0800 111 999. Full details and advice about what to do if you smell gas are available on the National Grid website.

Contact Centre

Emergency contact 0300 500 8000

This number can be called 24/7.

It's important to note that when you report an emergency repair, you will not get an appointment time slot. You, or someone over the age of 18, will have to be at home and ready for the response team to arrive. Often, the response team will only be able to make the situation safe, and a follow up visit will be organised to complete the works at a later time.

What is classed as a genuine emergency repair?

What we define as an emergency depends on the nature of the repair and the vulnerability of our customers. A genuine emergency is one that affects the health and safety of residents or represents a significant threat to the property if it is not dealt with as a priority.

These could include:

  • Severe drainage issues, blockages and leaks

Such as those that can’t be left overnight. Please bear in mind that we are responsible for the water supply inside the boundary of your property, but if you want to report an issue in shared or communal areas, or outside the boundary of the property, you should contact your local water supplier.

  • Broken locks to a front entry door

Meaning you are either locked in or unable to secure your home.

  • Electrical faults and power outages

Causing issues such as no lights or working sockets in a property.

Please note, these conditions only apply if you are renting a property from us, we are not responsible for any repairs if you are a leaseholder of a Clarion property. For more information, read our page on roles and responsibilities. For non emergency repairs please request a repair online.