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We want your home to be safe and secure at all times, so our teams will respond to an emergency repair request as soon as possible, and always within 24 hours.
To report an emergency repair, you can call us 24 hours a day, 365 days a year.
Gas leaks should be reported directly to the National Gas Emergency Service on 0800 111 999. Full details and advice about what to do if you smell gas are available on the National Grid website.
What we define as an emergency depends on the nature of the repair and the vulnerability of our customers. A genuine emergency is one that affects the health and safety of residents or represents a significant threat to the property if it is not dealt with as a priority.
These could include:
Such as those that can’t be left overnight. Please bear in mind that we are responsible for the water supply inside the boundary of your property, but if you want to report an issue in shared or communal areas, or outside the boundary of the property, you should contact your local water supplier.
Meaning you are either locked in or unable to secure your home.
Causing issues such as no lights or working sockets in a property.
Please note, these conditions only apply if you are renting a property from us, we are not responsible for any repairs if you are a leaseholder of a Clarion property. For more information, read our page on roles and responsibilities. For non emergency repairs please request a repair online.