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Register your Clarion online account for a chance to win £100

Register your online account and opt in to the prize draw for your chance to win a £100 Love2shop voucher.

Once registered, you’ll be able to request repairs and contact us quickly and easily.

Plus each month, we run a prize draw for residents who register an online account. Simply opt in to the prize draw when you complete your registration for your chance to win.

Find out more

Repair appointments

On My Way: our repairs messaging service 

On My Way is our real-time messaging service for repair appointments. It allows you to track your repair operative on the day of your appointment, so you know when they’ll be at your home.

On My Way features

  • Text message reminder of your appointment on the day.
  • Map tracking link showing your repair operative’s journey and expected arrival time.
  • Text message that your operative has finished their previous job and is on the way to you.  

You can also use On My Way to contact your operative on the day with any special instructions, for example, if you have a physical disability and need time to open the door. 

If you don’t have a mobile phone, you can get voice messages on your landline, though you won’t be able to message the operative back. 

Once the repair is complete, you can also use On My Way to give us feedback. 

Can someone else wait in for the repair team for me?

Yes, as long as they’re 18 or older anyone can let our repairs team in.