On My Way: our repairs messaging service
On My Way is our real-time messaging service for repair appointments. It allows you to track your repair operative on the day of your appointment, so you know when they’ll be at your home.
On My Way features
- Text message reminder of your appointment on the day.
- Map tracking link showing your repair operative’s journey and expected arrival time.
- Text message that your operative has finished their previous job and is on the way to you.
You can also use On My Way to contact your operative on the day with any special instructions, for example, if you have a physical disability and need time to open the door.
If you don’t have a mobile phone, you can get voice messages on your landline, though you won’t be able to message the operative back.
Once the repair is complete, you can also use On My Way to give us feedback.
Can someone else wait in for the repair team for me?
Yes, as long as they’re 18 or older anyone can let our repairs team in.