How we're doing
See how we’re performing as your landlord, what you’ve told us, and what we’re doing to improve.
About this page
This page brings together information about how we’re performing as your landlord. You can see how we’re doing, what residents are telling us, and what we’re doing to improve.
We update this page regularly with our latest performance information, resident feedback and reports, so you can see how we’re performing and hold us to account.
Resident satisfaction
See how residents rate our services through Tenancy Satisfaction Measures (TSMs), and what we’re doing in response to your feedback.
Complaints performance
Find out how we manage complaints, how quickly we respond, and what we’re learning from them.
Our regulatory performance
Learn about the standards we must meet as a housing association and how we’re performing against them.
Social Tenant Access to Information Requirements
Understand how we’re meeting regulatory expectations and improving services through STAIRs and other frameworks.
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Your feedback in action
See how feedback from residents has shaped our services and the improvements we've made together.
Reports and updates
Read our latest reports, updates and impact stories to see how we’re improving services and supporting residents:
