Social Tenant Access to Information Requirements (STAIRs)
Understanding STAIRs
All social housing landlords must meet new government requirements called Social Tenant Access to Information Requirements (STAIRs).
STAIRs is designed to make it easier for residents to access information about their home, landlord and the services they receive. It aims to improve transparency by making information easier to find and understand.
We've brought together the information covered by STAIRs into the categories below, making it easier for you to find what you're looking for.
Finding the information you need
Most of the information required under STAIRs is already available on our website.
Browse the categories below to find information about our services, performance and how we manage your home. Each section includes links to more detailed information.
Looking for more information?
If you can't find what you're looking for in the STAIRs categories, visit our Performance Hub.
The Performance Hub brings together our latest:
- performance information
- resident feedback
- reports and publications
- information about how we're improving our services.
Our commitment to transparency
Being open and transparent about how we perform and the services we provide isn't new.
We already publish a wide range of information across our website, our Performance Hub and other publications. STAIRs build on this by making it easier for residents to find and access that information in one place.
Why this matters
Having the right information helps you to:
- understand how your home and services are managed
- see how we’re performing
- hold us to account
- feel confident in the services you receive.
When we may not be able to share information
There may be times when we are unable to provide the information requested. This could be because of legal requirements, confidentiality, data protection or other specific requirements we must follow.
If this happens, we'll explain why and where possible, provide alternative information or guidance.
Sometimes information is be held by a third-party providing housing services on our behalf. If this happens, we'll take reasonable steps to get the information from them, unless there's a regulatory reason why it cannot be shared.
