Watch out for claims companies targeting residents

We're aware some claims management companies, also known as 'claims farmers', are targeting our residents. They may be in touch to encourage you to make a legal disrepair claim against us.

We want to make you aware of some things before you decide to make such a claim, and to keep you safe from misleading information or financial risk.

These companies may approach you by:

• knocking on your door
• posting leaflets
• making cold calls
• contacting you on social media

Some of them may claim to be from housing, or say they are working on our behalf - but they aren't.

These companies are not part of Clarion, and do not represent us. They are businesses looking to make money by selling your claim and personal details to solicitors, for a fee.

Defending these claims costs us money that could be spent on repairs, community improvements, and resident support services. Going through these third-parties can delay repairs, and have a negative impact on your neighbourhood.

What you need to know before signing anything

If you're approached by one of these companies, here are some important things to consider:

"No win, no fee" isn’t always risk-free

These companies often say you won’t pay anything if your claim doesn’t succeed, but small print can be complicated. If your claim fails, you may still have to cover legal costs.

You might not be able to back out

Once you’ve signed the paperwork, it can be difficult to cancel the claim. You may have to pay for things like home surveys or insurance policies, even if you didn’t realise at the start.

Claims can take years to settle

Legal claims like this often drag on. While ongoing, your solicitor may advise you not to let Clarion carry out any repairs, which could make your situation worse.

You could be left with a big bill

If your claim doesn’t succeed, you might have to pay Clarion’s legal costs.

These companies make money by selling your claim to solicitors

They may tell you they’ve had success against Clarion, but their priority is profit, not your wellbeing.

What to look out for

• Unexpected visits - if someone knocks on your door saying they are from Clarion, ask for ID. If you’re unsure or feel uncomfortable, don’t let them in and call us on 0300 500 8000 to confirm.
• Suspicious phone calls - if someone phones you claiming to be from Clarion, take their name and contact us on 0300 500 8000 to verify their identity.
• High-pressure tactics - they may rush or pressure you into signing something. Take your time, and ask for advice before agreeing to anything. We recommend getting independent advice from Citizens’ Advice, a Housing Advice Centre, or a trusted local solicitor before signing anything with a claims management company.

Need to make a complaint?

We're committed to providing a good quality repairs service to our residents - we’re here to support you, ensuring your home is safe and well-maintained.

If you have concerns about your property, or an unresolved repair issue, get in touch so we can resolve it as soon as possible.

If you're not happy with the service you've received, we want to hear from you - please follow our complaints process.

Contact us first about any repair issues, and be cautious of anyone offering legal claims on your doorstep, over the phone or on social media.

Contact us