Keys, locks or home not secure
If you have a broken door lock that means you’re locked in or can’t secure your home, you should report the problem as an emergency repair by phoning our customer service team on 0300 500 8000.
Keys or key fobs
Please use our simple online form to request a new or replacement key or key fob.
If you’ve lost a key fob for the communal door of your building, we may have to issue new key fobs to all the other residents. This can be a lengthy process and you may need to pay for this.