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  • Important change to repairs service currently provided by Wates and Mitie in North and East London, Essex and the Midlands. More information

Repairs and maintenance

Keeping your home well maintained is a key priority and we continually check the work of our contractors to make sure that it’s of the highest quality.

Clarion Response is the repairs and maintenance arm of Clarion Housing Group, responsible for maintaining and improving our homes through an efficient and effective service. Everyone at Clarion Response is committed to providing high quality customer focused service and doing repairs right first time, every time.

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Home owner

Whose responsibility?

Not sure if your repair is your responsibility or ours? Check this list to find out.


Request a repair online

You can request a repair online using our repairs diagnosis tool.


Gas repairs and servicing

If your home has a gas, oil or solid fuel heating system then Clarion Housing are legally obligated to service this system every year. This includes appliances such as your meter, boiler, cooker and fire, plus any gas pipework that may be present in your home.


Preparing for winter

 Take a look at a few simple steps you can take in the run up to help get your home ready for winter.