Responsibilities for repairs
As a social housing landlord, we’re here to keep your home safe, secure, and in good condition, but there are some areas of home maintenance that you’re responsible for. It's important to know what you should take care of and what you should ask us to repair.
Listed below are some of the most common repairs and areas of home maintenance. In each example you'll see who is responsible for upkeep and repair. Please be aware that these are general examples and you should check your tenancy agreement for any specifics. Please contact us if you’d like a new copy of your tenancy agreement.
Defects in a new-build home
We’re responsible for repairing any defects or 'snags' if you're a social housing tenant living in a new-build home. For example, doors that stick or don’t close properly.
Not a social housing tenant?
Find out about responsibility for repairs if you’re a private tenant, leaseholder or shared owner.
Jump to:
You can use our quick links below to jump to the repairs category you want to explore.
- Bathrooms and kitchens
- Plumbing, leaks and blockages
- Help for dealing with blockages
- Interiors and decoration
- Electrics
- Condensation, damp and mould
- Pest control and specialist surveys
- Roofs
- Windows, doors and outside walls
- Outside areas and buildings
- Communal areas
- List of works and communal areas
