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Falling into rent arrears can happen to anybody, but with the right support behind you, a solution can often be found. Don’t feel you have to deal with the situation on your own. We can support you to manage your money through guidance on budgeting, help with benefits, access to free debt advice, affordable loans, or simply by agreeing a plan for repayment.
Missing a rent payment can happen for a number of reasons; maybe you were faced with an unexpected bill or an illness in the family meaning you were unable to work, or maybe you are experiencing problems with your benefit payments. Whatever the reason, if you’re struggling to make ends meet it’s essential that you contact us so we can help you find a solution depending on your personal circumstances. Please contact us via Customer Services.
Remember, if you’re struggling with money you must avoid borrowing from pay day or doorstep lenders. These lenders charge excessive levels of interest, which will only push you further into debt. Get in touch with us and we will be able to suggest alternatives.
Once you have spoken to one of our team, they will be able to talk you through your options. This could include putting together a repayment plan, or referring you to someone who can support you with any challenges you may be facing.
When you get in touch, our team will talk to you about why you’ve been unable to pay your rent so we can provide the right support. It is important that you are upfront about why you aren’t able to pay to avoid any further action.
Our Welfare Benefit Advisers will be able to support you with a range of benefits issues, while our team at Clarion Futures will be able to offer support with budgeting and other services.
If you’d like to talk about the support we offer, make an appointment with Clarion Futures Money Guidance team who are available by phone, Monday to Friday 9-5pm.
If you'd like to talk to a Welfare Benefit Adviser, contact Customer Services first.
You may be entitled to benefits depending on your personal circumstances. Our benefits calculator can help you identify exactly what you are entitled to receive.
Staying in control of your money can be challenging, especially when you have multiple bills to pay each month. One of the best ways to keep on top of your outgoings is via a budget. This will allow you to calculate how much money you have coming in a month and how much money you should set aside for rent, services charges and other bills.
To help with this, Clarion Futures have put together two budget planners along with some guidance on managing your money. But if you would like to talk through your money situation confidentially, you can also contact Guideline.
Frequently asked questions
Get in touch with us as soon as possible and we’ll be able to take a look at your account and help sort out any problems. If a payment you made is not showing, you’ll need to provide evidence of the payment. Then we can investigate the issue to make sure your account is updated with the correct amount.
We will contact anyone who is in arrears, whatever that amount is. We have a responsibility to manage accounts effectively to prevent you getting further into debt.
If someone consistently fails to make payments or ensure their rent is paid, they can be subject to further action including telephone calls, court hearings and eviction as a very last resort. Other people who have rent arrears may well be going through this process without you being aware of it.
If you have rent arrears, small or large, please do contact us so we can put you in touch with a Customer Account Specialist to make arrangements to bring your account back up to date.