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From time to time, independent chartered surveyors carry out property inspections to determine information about our properties. They’re not inspections to highlight repair issues and don’t affect your tenancy, rent, or service charges in any way.
These inspections are carried out to determine information about our properties. As with nearly all housing associations, we borrow money which is secured against our properties. The inspections provide confirmation to our lenders that we’re operating within the rules of our loan agreements. We borrow at sensible levels in order to build more homes and help as many people as possible into affordable housing.
Inspections are typically required each year. However, as we own more than 100,000 properties the surveyors tend to inspect different regions each year, so your property is unlikely to be inspected every year. But, if you do receive a property inspection letter from a surveyor, it’s completely normal and common among housing associations.
No. If you’re out when a surveyor calls, the surveyor won’t leave a card or call back, but will visit another property instead. So, please don’t make any special arrangements to suit a surveyor’s timetable.
Inspections, which may include taking photographs, only last a few minutes and the surveyor won’t disturb your home in any way.
Yes. The surveyor should have company identification and a copy of the inspection letter sent to you