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We’re excited to launch our new messaging service, On My Way, which will ensure you never miss a repairs appointment.
On My Way allows you to track your repair operative and let you know in real time when they’ll be at your home.
On your repair appointment day you’ll receive:
Once the repair is complete, you’ll also have the opportunity to provide quick feedback to help us improve our service.
Direct communication on the day with your operative
This enables you to send important instructions before your operative arrives, such as: “I have a physical disability and it will take me time to open the door,” or “I’m at the shop, will be back in 10 minutes”.
Your repair operative will let you know when they’ve left their previous job and are on their way to you.
Live map tracking
This allows you to follow your operative’s progress to your home and see their estimated arrival time based on current traffic conditions.
We’re passionate about embracing technology that makes your life easier and gives you the best possible experience. On My Way keeps you informed, enabling you to plan your day around your appointment. It’s your companion throughout your repair journey with us, offering both peace of mind and confidence in our service.
How do I sign up for On My Way?
You don’t need to do anything. On My Way will be available to all residents served by Clarion Response.
What do I do if I don’t have a mobile phone and can’t receive text messages?
You can still get voice messages on your landline, but you won’t be able to message the operative back.