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  • On My Way repairs messaging service

On My Way repairs message service

Your new Clarion Response real-time messaging service for repair appointments.

We’re excited to launch our new messaging service, On My Way, which will ensure you never miss a repairs appointment.

On My Way allows you to track your repair operative and let you know in real time when they’ll be at your home.

On your repair appointment day you’ll receive:

  • A text message reminder of your appointment.
  • A tracking link to follow your operative’s journey and expected time of arrival based on current traffic conditions.
  • A text message to let you know the operative is close by, for example five minutes away. 

Once the repair is complete, you’ll also have the opportunity to provide quick feedback to help us improve our service.

Benefits of On My Way

Direct communication on the day with your operative
This enables you to send important instructions before your operative arrives, such as: “I have a physical disability and it will take me time to open the door,” or “I’m at the shop, will be back in 10 minutes”.

Real-time messaging
Your repair operative will let you know when they’ve left their previous job and are on their way to you.

Live map tracking
This allows you to follow your operative’s progress to your home and see their estimated arrival time based on current traffic conditions.

We’re passionate about embracing technology that makes your life easier and gives you the best possible experience. On My Way keeps you informed, enabling you to plan your day around your appointment. It’s your companion throughout your repair journey with us, offering both peace of mind and confidence in our service.

On way way example 

Using On My Way

To ensure you can fully benefit from the service, please ensure your contact details are up to date in your online account If you don’t have an online account, it’s quick and simple to register.

How do I sign up for On My Way?
You don’t need to do anything. On My Way will be available to all residents served by Clarion Response.

What do I do if I don’t have a mobile phone and can’t receive text messages?
You can still get voice messages on your landline, but you won’t be able to message the operative back.