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  • Our services are busier than usual. If your enquiry is not urgent, please contact us at a later time or online. If you have an emergency please contact 0300 500 8000. Find out more

Request a repair

Discover the easy ways to arrange a repair to your home and find out what you can fix yourself.

Who is responsible for repairs?

As your landlord, it’s our job to keep your home in good condition and to fix problems you report to us. But there are also some things that are your responsibility to look after.

We’re responsible for:

  • the structure of your property
  • communal areas
  • fixtures and fittings we installed, such as plug sockets, cupboards, sinks and baths
  • heating, boiler and gas repairs.

You’re responsible for:

  • anything you bring to the property, including appliances such as cookers or fridges
  • minor tasks, such as replacing light bulbs and unblocking sinks
  • items installed by previous tenants, such as cat-flaps and shelving
  • maintaining your garden and fencing
  • damage caused by you, your family or your visitors.

Find out more about who is responsible for specific repairs to your home

Request a repair using your online account

The quickest and easiest way to book a repair is to log in to your Clarion Housing online account. This enables you to report the problem in detail and means we can deal with your repair as quickly and effectively as possible.

  1. Log in to your account.
  2. Use our simple diagnosis tool to identify the problem.
  3. Provide specific information about the problem, such as product makes and models.
  4. Attach photos of the problem if you have any.

Log in

Using your Clarion Housing online account

When you log in to your account, you're able to use a range of services – giving you control of your home all in one place, 24 hours a day.

  • Manage your rent and payments.
  • View your up-to-date rent statements.
  • Request repair appointments.
  • Update your personal contact details.

To set up your online account, all you need is your Tenant Reference Number or Customer ID. You can find this on any letter or rent statement from us.

Create your account

Request a repair by phone

You can request a repair by calling our customer services team on 0300 500 8000. Our opening times are:

Monday 8.30am-5pm
Tuesday 8.30am-5pm
Wednesday 10am-5pm
Thursday 8.30am-5pm
Friday 8.30am-5pm

Emergency repairs: 24 hours a day

If you need an emergency repair (eg for a severe water leak, dangerous electrical issue or security breach), please phone our emergency response team on 0300 500 8000.

Find out more about our 24-hour emergency repair service.

Gas leaks
If you smell gas or think there may be a carbon monoxide leak phone the National Gas Emergency Helpline on 0800 111 999. Full details about what to do if you smell gas are available on the National Grid website.

Repair appointments

Can I change my repair appointment?
Yes. If you want to change a repair appointment, please phone our customer services team on 0300 500 8000. Bear in mind that you may have to wait a few weeks for another available appointment date.

How can I follow up on a reported repair?
If you’d like an update on a reported repair, please phone our customer services team on 0300 500 8000.

What happens if I miss my repair appointment?
If you’re out when our repair team arrives, they’ll leave a missed appointment card with information about how you can rebook your repair.

Can someone else wait in for my appointment?
Yes, as long as they are aged 18 or older.

What happens if no one arrives to fix my repair?
If our repair team don’t arrive at the agreed appointment time, please phone our customer services team on 0300 500 8000. They’ll investigate the issue and, if necessary, rebook the appointment for you.

Repairs: frequently asked questions


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DIY repair guides

Carry out a simple repair yourself by watching our step by step videos.





Gas Repairs

Heating, boiler and gas repairs

If your gas, oil or solid fuel heating system or gas appliance needs a repair, get in touch with our specialised local contractors.