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We know that breakages and faults can be frustrating, so we want to help you get it resolved as quickly as possible.
I want to know what repairs Clarion Housing covers:
We are responsible for the structure of the property, communal areas and the fixtures and fittings we supplied. However, it's important that you, your family and visitors are aware that any damage they cause is not covered by our repairs service.
Read more about Clarion Housing and customer responsibilities.You can quickly request a repair online using our easy repairs diagnosis tool or you can call us.
Issues with boilers, heating systems or gas appliances are dealt with via our heating and gas appliance service. Find your local team.
To talk to us about rearranging a scheduled appointment, or to get an update on your repair request, you’ll need to speak to a member of our team. Please enter your postcode above to find the correct number.
Emergency repairs should be reported via one of our 24/7 emergency contact lines. For more information visit our emergency contact page.
Other frequently asked questions
If you’d like to follow up a recently reported repair, get in touch by phone. To find the right number, please let us know your postcode. When you speak to a member of the team, make sure they have your current phone number, so that they can contact you about any repair appointments or send texts to keep you updated on progress.
Please remember that works to complete an initial emergency repair may take up to two weeks to arrange.
If you’d like to change the time of your repair appointment, please call the Customer Services team. To find the right number, please let us know your postcode. Sometimes, when we are very busy, you may have to wait a few weeks for another appointment date. If you are unable to be at your first appointment, we will still be able to do the work as long as there is an adult over the age of 18 at home. So, if you have friends or family who can help out, there is no reason for you to cancel your appointment.
Electricity and electrical sockets can be dangerous if faults develop or damage is done to wiring; they can cause shocks, outages or fires. As part of a range of checks that we have to do as landlords, we may do electrical tests in your home. These will be tests to ensure wiring and electrical fixtures are in good working order, keeping you and your family safe.
If you lose your key or break your fob, you should call Customer Services or report this online. In the case that this isn’t a repair and the fob is for a communal door, we may have to reissue new fobs to other residents, so it can be quite a lengthy process and you may need to pay. We may also need to involve local staff, like your Housing Officer or a Caretaker to co-ordinate getting you a replacement.
